Roseburg VA Health Care System
New Kiosks for VA Roseburg
Where will I find the Kiosks?
Currently, the kiosks are in use at the main facility in Roseburg. Locations include:
Primary Care (Blue, Gold and White Clinics)
Rehab Medicine (Physical/Occupational Therapy)
Compensation & Pension
Fourth Floor Surgical Specialty Clinic
Behavioral Health Clinic
Behavioral Health Recovery and Reintegration Services (Eugene Courthouse Building)
North Bend Clinic
Crescent City Outreach Clinic
How do I use the kiosk?
The kiosks are very user-friendly and provide easy to follow step-by-step instructions. They employ touch technology, which allows the user to put their finger on the proper box to answer questions. Basically, if you can read, you can use the kiosk. Even if you do not have a Veteran ID card (VIC), you can use them by following the instructions.
What if I have a problem?
Just ask the front desk staff or volunteer for assistance.
Does this mean that other people have access to my information?
No. They are not computers, so no information is stored on them. If someone should decide they want to take one home, all they would be getting is a big hunk of metal!
Also, each kiosk is equipped with a privacy screen to prevent others from viewing your information. If you don’t have a VIC card and need to enter your social security number, all that will be shown on the screen are “dots.” If you decide to print out a list of your upcoming appointments (and yes, the kiosk can do that for you), no identifying information will be on it – just the appointments.
Who can I contact for questions?
The local contact is Jackie Wilkerson, at 541-440-1000 Extension 40190.
What can patients do at any kiosk?
Patients can perform the following tasks at the kiosk:
Review and update insurance
Review and update contact information
Review and update next-of-kin information
Review current and future appointments
Check-in to their appointments
Print information and appointments
What is the primary method used by patients for identification at the kiosk?
The primary identification method used at any kiosk is for patients to swipe their Veteran’s Identification Card (VIC).
What are the advantages of having the kiosks?
Kiosks are a supplemental tool to help reduce the burden on staff, improve clinic workflow efficiencies, minimize patient waiting times, and increase customer satisfaction.
What are the four levels of authentication?
Date of Birth
Veterans Identification Card (VIC)
Social Security Number
What happens to the information patients enter on the kiosk? What will the clerk receive in VistA? (Veterans’ Health Information System)
All information entered into the kiosk application by the Veteran will be captured in the Patient Queue. The only information populated directly into VistA at the time the Veteran checks-in is the appointment data.
What type of privacy screens are on the kiosks?
A privacy screen is built into the devices, which allows for privacy of the information on a 45 degree angle from a side view.