New Kiosks for VA Roseburg - Roseburg VA Health Care System
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Roseburg VA Health Care System


New Kiosks for VA Roseburg

Patient using the kiosk

The kiosks are user friendly, and offer Veterans access to check in for appointments, update their personal information and even print their scheduled appointment list.

Wednesday, October 9, 2013

Where will I find the Kiosks?

Currently, the kiosks are in use at the main facility in Roseburg.  Locations include:
Primary Care (Blue, Gold and White Clinics)
Specialty Clinic
Rehab Medicine (Physical/Occupational Therapy)
Podiatry/Orthopedics Clinic
Dental Clinic
Compensation & Pension
Fourth Floor Surgical Specialty Clinic
Behavioral Health Clinic
Coming soon:
Eugene CBOC
Behavioral Health Recovery and Reintegration Services (Eugene Courthouse Building)
North Bend Clinic
Brookings Clinic
Crescent City Outreach Clinic

How do I use the kiosk?

The kiosks are very user-friendly and provide easy to follow step-by-step instructions.  They employ touch technology, which allows the user to put their finger on the proper box to answer questions.  Basically, if you can read, you can use the kiosk.  Even if you do not have a Veteran ID card (VIC), you can use them by following the instructions.

What if I have a problem?

Just ask the front desk staff or volunteer for assistance.

Does this mean that other people have access to my information?

No. They are not computers, so no information is stored on them.  If someone should decide they want to take one home, all they would be getting is a big hunk of metal!
Also, each kiosk is equipped with a privacy screen to prevent others from viewing your information.  If you don’t have a VIC card and need to enter your social security number, all that will be shown on the screen are “dots.”   If you decide to print out a list of your upcoming appointments (and yes, the kiosk can do that for you), no identifying information will be on it – just the appointments.

Frequently asked questions

Frequently asked questions are provided here

Who can I contact for questions?

The local contact is Jackie Wilkerson, at 541-440-1000 Extension 40190.

What can patients do at any kiosk?

Patients can perform the following tasks at the kiosk:
 Review and update insurance
 Review and update contact information
 Review and update next-of-kin information
 Review current and future appointments
 Check-in to their appointments
 Print information and appointments

What is the primary method used by patients for identification at the kiosk?

The primary identification method used at any kiosk is for patients to swipe their Veteran’s Identification Card (VIC).

What are the advantages of having the kiosks?

Kiosks are a supplemental tool to help reduce the burden on staff, improve clinic workflow efficiencies, minimize patient waiting times, and increase customer satisfaction.

What are the four levels of authentication?

 Date of Birth
 Pre-scheduled appointment
 Veterans Identification Card (VIC)
 Social Security Number

What happens to the information patients enter on the kiosk? What will the clerk receive in VistA? (Veterans’ Health Information System)

All information entered into the kiosk application by the Veteran will be captured in the Patient Queue. The only information populated directly into VistA at the time the Veteran checks-in is the appointment data.

What type of privacy screens are on the kiosks?

A privacy screen is built into the devices, which allows for privacy of the information on a 45 degree angle from a side view.




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